Lyquid Agency’s Service Information and Disclaimers

By visiting our website or opening an account, you accept all policies.

Other Policies and Conditions:

Website Plans Subscription Information

Advanced Website Plans

Please view the Advanced Website Plans page for accurate information of what is included within each web plan.

Website Plans may be adjusted. Website tools, features and services may be eliminated or added at any time.

Lyquid will only be obligated to provide the exact web plan that was available at the time of your account creation.

If your exact plan is no longer offered, you’ll remain within the grandfathered plan. You can change to the then current web plan which will adjust your cost and features within your website and account.

Active clients may not participate in any promotions for other website plans

Active clients may upgrade their accounts however may not downgrade their website plan without prior approval of Lyquid Management. This is due to the amount of additional work that was performed that must be paid over the length of Client’s account.

Core Business Website Plans

Please view the Core Website Plans page for accurate information of what is included within each web plan.

Website Plans may be adjusted. Website tools, features and services may be eliminated or added at any time.

Lyquid will only be obligated to provide the exact web plan that was available at the time of your account creation.

If your exact plan is no longer offered, you’ll remain within the grandfathered plan. You can change to the then current web plan which will adjust your cost and features within your website and account.

Active clients may not participate in any promotions for other website plans

Active clients may upgrade their accounts however may not downgrade their website plan without prior approval of Lyquid Management. This is due to the amount of additional work that was performed that must be paid over the length of Client’s account.

eCommerce Website Plan

It is entirely your responsibility for overseeing and managing your own customers and their payments to you through the use of your Lyquid website.  We do not assist in any collections, payment assistance, customer account issues, etc.

eCommerce web plans includes the following base costs: a setup fee for specific eCommerce tools needed and to cover part of the initial build, the ongoing base cost and the annual renewal costs of the specialized eCommerce features.

You are entirely responsible for the collection of taxes (if required by law), shipping costs, product and service costs. You are responsible for verifying all item pricing, shipping and taxes are correctly entered. It is not the responsibility of Lyquid to monitor your website to ensure your own pricing is accurate. Lyquid will further not be held responsible in such cases where your own customers did not pay the correct shipping, tax or item pricing.

If you are unable to or prefers Lyquid to create items for your “store,” you must submit all necessary information (including any images required) that Lyquid requires. You will be quoted a fee based on the requirements of the service request. Upon completion of the service request, you are responsible for verifying all item attributes, variations, cost (including shipping and tax) are correctly entered.

We will enter up to 20 BASIC products into your website. If you have numerous complex products that have several “variations” (above 20 variations per product) – we will only create up to 10 products for your store. If you would prefer that we enter your products into your store, the cost per product is $15-25 and must be paid prior to us beginning.

Lyquid will recommend and guide you to specific payment processors to handle electronic payments made through your website. You must use the accepted payment processors and gateways as approved by Lyquid. Lyquid is not responsible for the relationship and regulations as it relates to your website and your activities with payment gateways and payment processors. If your account encounters closure with any payment gateway or processor, a hold, or in any way becomes unusable due to your business activities, Lyquid will investigate your business account with Lyquid. If it determined Client is acting in unlawful means, Lyquid will terminate your account with Lyquid. If you are found to be cleared of suspicious activity with Lyquid’s services, you will be required to pay additional costs so that Lyquid can integrate and setup a new payment gateway and/or payment processor so that you again may be able to process online payments through Lyquid’s services. Lyquid is not liable for any loss of business as it relates to you accounts with any third party payment processor, gateway or other.


Please view the eCommerce Website Plans page for accurate information of what is included within each web plan.

Website Plans may be adjusted. Website tools, features and services may be eliminated or added at any time.

Lyquid will only be obligated to provide the exact web plan that was available at the time of your account creation.

If your exact plan is no longer offered, you’ll remain within the grandfathered plan. You can change to the then current web plan which will adjust your cost and features within your website and account.

Active clients may not participate in any promotions for other website plans

Active clients may upgrade their accounts however may not downgrade their website plan without prior approval of Lyquid Management. This is due to the amount of additional work that was performed that must be paid over the length of Client’s account.

Start-up Business Website Plan

Lyquid offers a special pricing option for entrepreneurs and start-up businesses who have not been engaged in business in the past. To qualify for this program, you must be new to business.

You cannot exploit Lyquid’s Start-Up Business Program by means of “stuffing” the 3 web pages within this plan with content to circumvent needing to upgrade to a higher web plan. We do not accept abuse or pushing unrealistic expectations when using this low cost web plan.

For the fee of $37/mo, Lyquid’s start-up program includes a basic three page website. The website will include a home page (overview of company and partial services) and two additional pages which may be used as an “About Us” page, “Contact Us” page, or a “General Services” page that is not stuffed with an unnatural amount of content within any of the web pages.

You may be required to upgrade to a standard business website plan if it becomes apparent the Start-up Business Program is unable to utilized within your needs.


Please view the Start-up Business Website Plans page for accurate information of what is included within each web plan.

Website Plans may be adjusted. Website tools, features and services may be eliminated or added at any time.

Lyquid will only be obligated to provide the exact web plan that was available at the time of your account creation.

If your exact plan is no longer offered, you’ll remain within the grandfathered plan. You can change to the then current web plan which will adjust your cost and features within your website and account.

Active clients may not participate in any promotions for other website plans

Active clients may upgrade their accounts however may not downgrade their website plan without prior approval of Lyquid Management. This is due to the amount of additional work that was performed that must be paid over the length of Client’s account.

Lyquid Talent Website Plans and Program

Lyquid offers subsidized pricing and website plans for dancers (including ballet, contemporary and the like), struggling actors and solo singers. Lyquid Talent is offered as a way to give back and assist struggling artists in better marketing and promoting of themselves.

Artists must adhere to the features listed within the Lyquid Talent websites plans.

Established Artists will not be approved for the Lyquid Talent program.


Please view the Lyquid Talent Website Plans page for accurate information of what is included within each web plan.

Website Plans may be adjusted. Website tools, features and services may be eliminated or added at any time.

Lyquid will only be obligated to provide the exact web plan that was available at the time of your account creation.

If your exact plan is no longer offered, you’ll remain within the grandfathered plan. You can change to the then current web plan which will adjust your cost and features within your website and account.

Active clients may not participate in any promotions for other website plans

Active clients may upgrade their accounts however may not downgrade their website plan without prior approval of Lyquid Management. This is due to the amount of additional work that was performed that must be paid over the length of Client’s account.

Note Regarding Services and Tools

Not every service and tool available is compatible with all website styles.  Before purchasing, be sure to ask your Site Manager or our Support Team in order to verify compatibility and availability with your web plan.  If you are in need of certain tools or services and your current website style is not compatible, you’ll be required to purchase a Website Redesign and complete this service prior to the integration of new tools or services.

Current approved Payment Processors and Gateways for eCommerce websites:

  • Braintree Payments
  • Stripe
  • PayPal
  • Amazon Payments
  • Authorize.net AIM
  • Authorize.net CIM (subscription based payments)
  • Authorize.net DPM (Direct Post Method)
  • BluePay
  • Don’t see your preferred payment processor/gateway? Ask us if your’s is available and compatible with your Lyquid website!

*SSL Certificates are required on all eCommerce accounts. You must purchase your SSL certificate through Lyquid in order for us to use it with your website.

*A Dedicated IP address is also required for any eCommerce account.

*For up-to-date pricing and assistance with choosing the right payment processor/gateway for your website, please speak to a Lyquid representative.

Secondary Options and Services Information

Please view the All Services Options Overview page for information of what each tool and service is and does.

Website tools, features and services may be eliminated or added at any time.

ADVANCED WEBSITE EXTENSIONS

Information for all available website extensions and features can be viewed HERE and HERE.

Advanced Events Calendar and Booking:  We’ll integrate this feature with your website (compatible website styles only) along with adding in the first 5 events for you.

Interactive Events Calendar:  We’ll integrate this feature with your website (compatible website styles only) along with adding in the first 5 events for you!

GeoTarget Security:  This option is coupled with our base website security included in every web plan. GeoTarget Security focuses on protecting your website’s private login page and certain web pages that have web forms on them. The goal with GeoTarget Security is to help prevent most (but not all) attempts to gain access to your website from countries outside of the United States as well as to help cut down on the spam you receive through your web forms.  This is your initial step up prior to needing our Advanced Security Package Tier 1. We will notify you when this level of added security is needed. We do our best to make sure your web forms and website login page is as protected as possible with blocking suspicious countries attempting to spam or hack your website, however, no security is 100% perfect.

Email Auto-Responders:  This feature includes up to 5 auto-responder messages. You must submit the “copy” for the response and we will configure the response message according to your brief letter. 1 revision is permitted.

General Terms of Use:  This is a general, pre-constructed policy written that can be included on your website. We always recommend that you seek the professional services of a licensed attorney in order to draft a Terms of Use policy for your company website.  In some cases you may need to customize the Website Terms of Use further upon a consultation with your Attorney. If this is the case, you will need to make these changes after we install the Website Terms of Use on your website.

General Privacy Policy:  This is a general, pre-constructed policy written that can be included on your website. We always recommend that you seek the professional services of a licensed attorney in order to draft a custom Privacy Policy for your company website.  In some cases you may need to customize the Website Privacy Policy further upon a consultation with your Attorney. If this is the case, you will need to make these changes after we install the Website Privacy Policy on your website.

Digital Magazine Book:  The setup fee of $99 includes up to 15 pages. Additional pages above that are priced at $65 for every 15 pages. Updates are priced also priced at $65 per 15 pages.

*Your content must be submitted in PDF format (unless otherwise instructed) so that we can correctly capture elements and display them correctly online.

Post News to Facebook, Twitter, LinkedIn, Google+ and Pinterest:  In order to integrate any of these features with your website, we must have temporary admin access to each your social network accounts so that we can configure this application to communicate directly between your website and each of your social network accounts. Social Networks are constantly adjusting what data they allow to be streamed and published from third party websites, therefore if in the event the feature becomes unusable, we will automatically remove it from your website. If you qualify for a refund due to such circumstance, it will be automatically applied to your next payment for services.  Occasionally, certain networks will block your post news from being published. If this occurs, please let Support know and we’ll “force post’ it to whichever network is needed.  Please keep in mind that you must verify each social media account prior to us having the ability to configure your website to send and publish your news outside the boundaries of your Lyquid website. We must also have your up-to-date login credentials for each social media account in order to integrate the necessary software to stream news to third party websites.

Viral Marketing:  One change is permitted per month with this option. Social Networks are constantly adjusting what data they allow to be streamed and published from third party websites, therefore if in the event the feature becomes unusable, we will automatically remove it from your website. If you qualify for a refund due to such circumstance, it will be automatically applied to your next payment for services.

Peace of Mind Assurance Plan:  This service option is meant for hacking situations ONLY.  This is only used in the event of a catastrophic failure or disaster to your website.  This is not meant to be a continuous backup and restoration plan if you accidentally delete your own website content. If such occurs, you’ll need to purchase additional Support Time for assistance with fixing anything that has gone wrong due to your own editing.

SPECIALTY MARKETING SERVICES

Information for all available specialty marketing services can be viewed HERE and HERE.

Content Creation – Single Page with Optimization: Multiple purchases are allowed. For example, if you have a 10 page website and need written content for each page, you would need to purchase this service x10. We strongly recommend purchasing our Search Engine Boost software if interested in page optimization. This will further increase your overall strength online. We also offer several additional SEO services and options to help better your Search Engine presence. We will conduct only basic research for a single web page and write content for the specific topic on that given page, including optimizing the content using our professional techniques. This service includes time to both research as well as write between 300-750 words for each page you purchase.

Content Creation – Single Page: Multiple purchases are allowed. For example, if you have a 10 page website and need written content for each page, you would need to purchase this service x10. With our Content Creation service, we will conduct only basic research for a single web page and write content for the specific topic on that given page. This service includes time to both research as well as write between 300-750 words for each page you purchase.

Strategic Website Planning: With our Strategy Website Planning process, we go deeper in the process to identify the goals of your website, learn more about your process as a whole, gain a better understanding of your content and company and we then strategize on our end, creating a website that flows in a way to increase the productivity you wish to reach with your website.

Expert Coaching and Consulting: Time is purchased prior to appointment date in 1-hour increments. You can purchase multiple hours at once as most consultations run more than an hour at a time. Any advice you are given during this consultation is simply that. It is at your own risk and you in no way hold Lyquid liable for any decisions you make during or after your consultation appointment. The advice you receive is at the belief of each Site Manager which is individual and unique to that representative.  The point of this service is to discuss strategies, marketing ideas, your website, third party marketing options, social media, Search Engines and whatever else is on your mind as it pertains to your business.

Landing Page Design: This feature is not compatible with every website style. We will build one landing page per purchase, however we do not promote your landing page. This is entirely your responsibility within needs of your own marketing strategy. Any changes and edits to your page that are above and beyond minor text edits will result in paid support time.  Due to the constraints in constructing this page, you will not have the ability to edit the page.  All edits will need to be through the purchase of additional Support time if you have not exceeded your allotted 30 minutes for the month.  Please keep in mind, we do not promote your landing page.

Website Redesign: Please contact us prior to purchasing this service. We’ll guide you to whether or not you need a 6 hour time block or more time above that to complete your redesign.  The fee for this service includes up to 6 hours of time spent on redesigning your website. It is not unusual to exceed this time frame. If we notice you will exceed this time allotment, your Site Manager will notify you to discuss an estimate of the remaining time needed (with cost) to complete your redesign.

News & SEO Copywriting: Articles will range from 350-750 words per article. This service option includes 4 articles written each month for your website’s “news” section. SEO and Search Engine Rankings for each article cannot be guaranteed or expected, though we do conduct our best effort to draft and publish a quality article targeting 1-2 “keywords” you wish to rank within Search Engines for.

SEARCH ENGINE OPTIMIZATION (SEO) TOOLS & SERVICES

Information for all available SEO tools and features can be viewed HERE and HERE.  Please note that for all our SEO options and services, we pout forth our best efforts using the latest available strategies and software. Depending on your industry, keyword(s) choice, marketing efforts, ‘reputation’ and ‘authority’ online, among several other aspects, your influence and ranking in each Search Engine will vary. Due to the amount of factors, it is impossible to guarantee any level of what you may deem “success” with SEO.  As we do not directly market and promote your website online, if you are needing specialized outbound marketing on top of what you already receive through Lyquid, you’ll be recommended to seek an outbound SEO agency to assist in further Search Rankings campaigns.

Advanced Website Caching: This feature limits the usability of our GeoTarget Security. This feature will speed up your website’s loading speed for most pages and may occasionally produce errors when browsing your website while not logged in. If such occurs, please contact our Support Team and they will immediately clear the cache for your website in order to resolve the matter.

Local Search Marketing: Building links in this manner has the ability to assist with your Search Engine presence, however does not guarantee you will be placed “higher” in the Search Results due solely in part of this feature. We believe that having your business information placed throughout many websites online helps build consumer confidence when people conduct a search of your company, however belief is not backed up by consumer results.

Local SEO: Local SEO helps to set up your website in a way that may assist and help your website rank higher in Google for your local community. Higher Search Rankings are never guaranteed, though this tool is accepted by most major Search Engines as a qualifier when considering your website’s reputation and credibility for local searches.

Video SEO: Video SEO assists with getting your embedded videos on your website recognized and placed within the “Videos” section of Search Engines. This feature alone does not guarantee higher ranking results.

News SEO: You must apply and be approved by Google prior to Google News potentially displaying your constant website news. While this won’t submit your site to Google News for you, it will help you optimize your articles to appear as often and in the best way possible in Google News.

Lyquid SEO Boost Advanced: SEO Boost Advanced brings more detail to the code of your website and the inter-linking SEO that so many websites lack. As with all SEO tools and services, no individual or company is able to guarantee any positive influence or results within Search Engines.

Lyquid SEO Boost: SEO Boost helps you to self optimize certain web pages and article posts on your website. As with all SEO tools and services, no individual or company is able to guarantee any positive influence or results within Search Engines.

SEO Sweep: Individual Search Engine results are never guaranteed. We provide professional adjustments to your website, however if you are aiming to get on the top results of any search engine, you will need to conduct an full and intensive ongoing SEO campaign – part of which includes our Content Marketing Team Up service. This SEO Sweep is meant to polish your website so that search engines will crawl and index it better, which is an important aspect of Search Engine Rankings. Each purchase of this service includes up to 10 web pages or article posts on your website.

Lyquid does not offer any ongoing intensive SEO campaigns passed the services currently offered. It is encouraged that you seek a reputable SEO copywriting and outbound marketing agency to conduct in-depth SEO campaigns. As Lyquid does not allow for any third party to conduct any work on your website, including accessing website files and “super admin” capabilities, your chosen and hired SEO agency will only have access to and the ability to write and publish blog posts on your behalf.

Team Content & SEO Strategy: Prior to adding this service to your account, be sure to communicate with your Site Manager or our Support Team in order to determine if this fee is appropriate with your ongoing strategy (based on the amount of articles you wish to publish per month). The typical amount of articles that is accepted with our base fee for this service includes 4-6 articles per month.  The arrangement with this service option is that you draft a quality and well written article targeting certain keywords (1-2 keywords per article) for your website. We then log into your website and optimize your article, prep it using various SEO techniques and either publish your article when completed or schedule the post to be automatically published at a date of your choosing. You must draft your article at least 3 business days prior to the date it needs to be published. We cannot always guarantee we can meet a 3 business day deadline.  If in the event we are experiencing a high volume of support tickets, we will notify you accordingly of the time frame to publish your article.

ADVANCED WEBSITE RESOURCES

Information for all available advanced website resources can be viewed HERE and HERE.  Please note that these security and server upgrade options are well constructed and strong, however no security is 100% perfect. We team up with a specialized security firm in order to assist us with our advanced security offerings.

Advanced Security Package Tier 1: The 1st level of added protection for your website. We will notify you when this level of added security is needed. We utilize Sucuri’s security network to integrate this protection. This security is strong and meant to handle the added protection of: a Website Application Firewall, basic Performance Optimization, Denial of Service (DDoS) Protection (L7) and strong GeoCountry blocking.

Advanced Security Package Tier 2: The 2nd level of added protection for your website. We will notify you when this level of added security is needed. We utilize Sucuri’s security network to integrate this protection. This security is strong and meant to handle the added protection of: a Website Application Firewall, basic Performance Optimization, Denial of Service (DDoS) Protection (L7), strong GeoCountry blocking, Advanced DDoS Mitigation (3,4,7) and allows for us with SSL Certificate website. If you use an SSL Certificate with your website from Lyquid and are in need of added website security, you’ll be required to use this Tier 2 package, as opposed to starting with Tier 1. You will be able to move to Tier 3 at any time.

Advanced Security Package Tier 3: The 3rd level (top level) of added protection for your website. We will notify you when this level of added security is needed. We utilize Sucuri’s security network to integrate this protection. This security is strong and meant to handle the added protection of: a Website Application Firewall, basic Performance Optimization, Denial of Service (DDoS) Protection (L7), strong GeoCountry blocking, Advanced DDoS Mitigation (3,4,7), High Availability / Load Balancing and allows for us with SSL Certificate website.

Additional Server Resources Level 2: For higher traffic websites. You’ll be notified when you have outgrown our standard server resource allotment.

Additional Server Resources Level 3: For higher traffic websites. You’ll be notified when you have outgrown our Tier 2 server resource allotment.

Additional Server Resources Level 4: For higher traffic websites. You’ll be notified when you have outgrown our Tier 3 server resource allotment.

ECOMMERCE TOOLS & EXTENSIONS

Information for all available eCommerce features can be viewed HERE and HERE.

Sales Tax Integration: (required in most cases) – you’re responsible for notifying us for the need of updated tax tables – $75 per state and $75 if an updated tax table is required

Events Calendar Integration with Ticket Sales: (requires Interactive Events Calendar + Filter Bar) – this feature helps you to sell tickets for events you publish and promote. You must take the time to learn how this feature works and the limitations of such. You may ask our Support Team or your Site Manager for more information prior to purchasing this option. If you are in any way in doubt this feature extension will work for your needs, please do not purchase it.

Appointment Booking: (not always available) – Please speak with your Site Manager prior to purchase as this feature extension is not meant for certain business types.

Store Credit: We do not manage any credits you wish to provide your customers. You must use this feature through your own store manager account or you may submit a Support Ticket, which may carry with it, additional support fees.

Cost of Goods Reporting: In order for this tool to work, you must manually enter your “cost” for each item and variation. Without this information, the reporting cannot calculate your Cost of Goods profits and margins. We do NOT offer service to enter this information for you.

Follow Up Emails: This feature extension is very strict with the “rules” created. You’ll need to communicate with our Support Team or your Site Manager to determine the best method of use. Additional support fees will apply with the integration of this feature.

Full Order – Product – Coupon – Variation Backups: You are responsible and must notify us whenever you would like us to create a backup of all your website products and orders. We do not do this automatically as the service is very hands on and extensive. We do not mind at all whenever you would like us to make a full backup, as long as it is not more than 2 times per week. Additional support time will be required to purchase depending on if you exceed your allotted support time for the given month.

All Shipping Options: Shipping is a very fine tuned and complex set of rules we must create for you. Setup fees and cost for additional support time is entirely dependent on how in-depth your shipping rates need to be. Once configured you are entirely responsible for checking each and every product for correct shipping options and cost. We cannot and will not be held responsible for any lost profits due to mis-configured or incorrect shipping costs for any of your orders.

FedEx / UPS / USPS Shipping Integration: You must create a verified account with the shipping companies and submit your login credentials so we can configure this option. Cost is per shipping company.

REAL ESTATE OPTIONS

Information for all available real estate features can be viewed HERE and HERE.

IDX Core: We integrate a third party IDX services in order to utilize and stream data from the IDX of your area location. The functionality of such service is dependent on the third party service we currently use. Keep in mind that your election of this option does not affect your ability to add your own properties to your website.

Features included in our IDX Core:

•Listings on your domain
•Live listing embed via simple code
•Interactive IDX sidebar options
•Indexable city pages
•Indexable neighborhood pages
•Matches website styling
•Seamless content integration
•Always up to date

IDX Pro: We integrate a third party IDX services in order to utilize and stream data from the IDX of your area location. The functionality of such service is dependent on the third party service we currently use. Keep in mind that your election of this option does not affect your ability to add your own properties to your website.

Features included in our IDX Pro:

•Listings on your domain
•Live listing embed via simple code
•Interactive IDX sidebar options
•Indexable city pages
•Indexable neighborhood pages
•Matches website styling
•Seamless content integration
•Always up to date
•Full IDX search interface
•Calls to action for lead capture
•Forced registration option
•Saved searches and favorites
•Mobile IDX search
•Additional side bar options
•Integrated search on every page
•Open house & sold listing data
•Listing recommendations

Call to Action Ads: You may choose to have 1, 2, or 3 Call to Actions on your website. The cost is just $99 each (One-time fee). Each Call to Action comes with it’s own web page that directs your visitors to a special lead capture form for that specific Call to Action Ad.

How Our Email Service Functions:

We recommend you purchase an annual subscription to SpamHero in order to utilize a high caliber spam filter feature with your domain email addresses. Upon you purchasing and submitting your account credentials, for a one time fee of $50, we’ll configure your SpamHero account as well as your official domain within our servers.

We supply emails as a free option with your active account, included in your web plan. Our server system does have a limitation of email storage. We cannot store emails past 2500 per email address or 500mb per address on our servers due to the amount of file space they take up. SpamHero will greatly reduce the amount of emails your addresses will receive and Microsoft Outlook (for computers) will be able to back up your emails if you need such option. Gmail and Outlook.com also provides a cloud storage backup option as well. Accounts with more than 2500 messages or that exceed 500mb will have older messages deleted automatically. We are not responsible for the loss of any emails. You must maintain your own local or cloud backup of your emails for each email address.

Currently, we support the following email clients:

PC Desktop and Apple Computers
– Microsoft Outlook – POP3 and IMAP access (we recommend POP3 so you have a back up of your emails)

Online Browser Options
– Outlook.com (POP3 import ONLY available – 30-60 minute delay with receiving mail)
– Gmail.com (POP3 import ONLY available – 30-60 minute delay with receiving mail)

Mobile and Tablet
– Outlook official free app for mobile and tablet (Android, Windows and iOS – IMAP streaming)
– Gmail official free app for mobile and tablet (Android, Windows and iOS – IMAP streaming)
– TypeMail free app for mobile and tablet (Android, Windows and iOS – IMAP streaming)

Your use of any third party software, application or service, such as, but not limited to: Outlook.com, Gmail.com, SpamHero, and TypeMail are at your own risk and responsibility. Furthermore, your data and privacy are subject to each third party’s policies. Lyquid is not liable or responsible for your use with any third party.