What if I need to make an edit on the website?
We're happy to help! You can either email our Support team directly with your request or depending on your level of website access we provide, you may be able to log into the website, making the edit at any time on your end.
Do you provide email hosting?
Yes! If you are in need of professional email addresses to go along with your website, we can create those for you with your service from Lyquid. Our initial email hosting package is integrated within your base services fees, which is dependent on your service plan of choice.
Level 1 = 3 email addresses
Level 2 = 7 email addresses
Level 3 = 10 email addresses
If you need more email addresses than what is provided within your service plan, you can add additional email addresses to your account at a rate of $30/mo for 10 additional email addresses.
Through our email hosting, we require you to configure the email addresses with a specialty "email client" such as a free Google account (we'll guide you through the process), so that you can access and manage your emails from any device. We do not permanently store your emails on our servers and will purge them from time to time (your Google account will store them for you).
What is your support like?
Every service plan comes with 30 minutes of free professional support per month. You can use this time for general questions you'd like to brainstorm with us, website edits or updates or emailing your original Strategist who helped to onboard you to Lyquid. This time does not roll over and future time cannot be taken. If by chance your needs exceed the free time provided, we'll simply inform you of the overage and notify you of the estimated cost needed to complete your request (typically needed for larger website updates).
What industries do you focus on?
Our recent patterns have shown clients typically include industries such as: Legal, Medical, Real Estate, Construction, Schools, Telecom, Restaurants /Bars / Breweries, and specialty trade groups (including Professional Organizers).
Do I get a dedicated support rep?
Initially, you'll be teamed up with a single Strategist who will be your go-to throughout the sales and onboarding process. From there, you'll be guided into the excellent care of our dedicated Support team. We're considering a dedicated Support Rep that will solely maintain a specific amount of client accounts, however, this is a complex situation as we need to support scalability before committing to this type of singular support.
Do you offer phone support?
During your sales and onboarding phases, your Strategist will be available via phone, text and email during business hours. Once your website is launched and you've been introduced to our Support Team, we'll continue service through an email based ticketing system. Our support team does not have phone capabilities (we tried and it didn't go as smooth as we had hoped!). If absolutely needed, you can reach out to your Strategist to discuss needs via phone, however, this time will count against your free monthly support time.
Can a new website save my business?
If you're in a position where you're already concerned about the state of your business, we suggest regrouping before joining us at Lyquid. Websites are a fantastic tool and way to grow your business, but to expect the website to magically save you from a negative position is not a realistic outlook. The last thing we want is for you to be disappointed and having the wrong expectations.
What is included in your ongoing rate?
We pride ourselves on what we refer to as 'ghost service'. Behind the scenes, we are maintaining code, monitoring your website, providing security, updating server requirements, ensuring email delivery, and plenty more. We also provide to you 30 minutes each month of support and a small portion of this rate goes towards the up-front investment we made in you during the initial website build.